The phone bleeps with an email. The message reads “Heads up, big meeting arranged, lots of cars needed next Monday”. The reply goes back “Ok, no problem”.
In my last blog, I wrote about the importance of trusting people when growing a business. The truth is if you want to approach bigger customers, you must have the resources to service their demands and satisfy their needs. Having the right drivers and vehicles goes a long way but also having a team who are informed and motivated establishes customer belief - it instills real security!
In the last few years we have arranged chauffeur services for conferences, special events and World Manager’s meetings. Our corporate clients suddenly realise just how large our network is, how resourceful we can be and how extensive a range of vehicles we can provide! Big events demonstrate our team delivers. Sometimes, it is the first occasion a customer really puts us to the test and it is often a time when they are under pressure themselves.
It can take years to gain customer loyalty but we can almost guarantee it takes just one big event for our customers to trust us implicitly. Just think of the Executive Assistant receiving an email saying “the CEO is flying over”. Do they stress out and worry or simply send an email to their trusted chauffeur team?
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